Revision Date: August 31st, 2022
These terms and conditions apply to the Services provided by The Dreaming Heart Art Studio and authorized staff (“the Studio” or “we” or “us”).
We may amend any of our Terms & Conditions at any time, and without notice. We will post the revised version on our website along with the revision date. The revised version will be effective as of the time it is posted.
If at any time you ask us to schedule, reschedule, or cancel an appointment on your behalf (including applying or adjusting your existing credit), you are fully responsible for reviewing our most current Terms & Conditions prior to making such a request and your continued use of our Service(s) constitutes your acceptance of our most current Terms & Conditions.
If you have any questions or concerns regarding these Terms & Conditions, please contact us via email at firstname.lastname@example.org.
Please read these terms and conditions carefully before registering your minor child(ren) for an art class and print off a copy for your records.
In registering your minor child(ren) for an art class, you agree to the terms of this agreement which will legally bind you.
“Service(s)” means the provision of any art class.
“Art class” means a visual art class or session taught by us in the Studio or at a public or private venue and refers to but may not be limited to the following art classes or sessions: Art Playgroup, Abstractify, Arts & Crafts, Paint Night, Drawing Club, Mixed Media Mash, Still Life Drawing, Freedom Friday, Art Workshops, Art Camps, Private Lessons, and Private Art Get-Togethers.
“Fees” means the fees paid by you to The Dreaming Heart Art Studio for the Services.
“You” means the parent/legal guardian of the minor child(ren) who is(are) being registered in an art class.
“Student(s)” means the minor child(ren) you are registering for the art class (“child” or “children”).
"Reservor" means the individual reserving a Private Art Get-Together.
“Website” means https://www.thedreamingheartartstudio.com.
"Email" means email@example.com.
2. THE SERVICE(S)
2.1. A description of the Services is available on our website. We will provide the Services with reasonable care and skill in accordance with the description set out on the website.
2.2. We reserve the right to vary or withdraw any of the Services described on the website without notice including but not limited to fee adjustments.
3.1 Class sizes are limited. Pre-registration is required for all classes. No drop-ins, please.
3.2 If your child(ren) is(are) attending an art class at the Studio for the first time, you are required to fill out our “New Student Intake Form” before your child(ren) attends. If there are any changes to your child's(ren's) information, please promptly resubmit the form with the updated information.
*A note about Private Art Get-Togethers- We require the parents of participants to register their child(ren) for the Private Art Get-Together prior to their child attending the Studio. Participant registration does not include making a payment, it simply ensures parents have reviewed our Terms & Conditions and provides the Studio with important contact and medical information for new students. The Reservor will receive a link to the registration page via their reservation confirmation email and it is their responsibility to forward this link to the parents of participants.
4. PAYMENT, CANCELLATIONS, & REFUNDS
4.1 Fees for all art classes must be paid in full upon registration and are non-refundable except in the following circumstances:
IF THE STUDIO CANCELS AN ART CLASS- You will be given the choice to either receive a rescheduling credit equivalent in value to the missed class or receive a full refund. All rescheduling credits must be redeemed within 1 year of the credit issue date.
PRIVATE ART GET-TOGETHERS- The base fee is due in full upon reservation. All rescheduling requests and cancellations must be made by the Reservor. We do not issue refunds or rescheduling credits to individual participants. A partial refund (total fee, less a $50 cancellation fee) will be issued to the Reservor for cancellations made a minimum of 7 days (168 hours) before the Private Art Get-Together. Cancellation requests received less than 7 days (168 hours) before the Private Art Get-Together, will NOT be issued any refunds and the Reservor's full payment will be forfeited.
4.2 Gift Certificate purchases are non-refundable.
5. ATTENDANCE & RESCHEDULING
5.1 If your child(ren) is(are) unable to attend a singular pre-paid art class, please contact the Studio via email a minimum of 48 hours prior to the start time of the art class for which you are rescheduling, and we will issue you a rescheduling credit equivalent in value to the missed class. If we receive notification of your rescheduling request less than 48 hours before the class for which you are rescheduling, you will forfeit your opportunity to receive a rescheduling credit. Credit will NOT be issued for any last-minute non-attendance, including non-attendance due to illness or sickness.
SESSIONS (Art Playgroup, Drawing Club, Mixed Media Mash)- We will issue a rescheduling credit for a maximum of 1 missed class within a session if a minimum of 48 hours' notice is given via email. Any additional missed classes will not receive a credit.
ART CAMP- Not eligible for rescheduling credits. If there is room in another camp session that is held within the same calendar season, your child can attend a maximum of one make-up class.
PRIVATE ART GET-TOGETHERS- The Reservor must contact the Studio via email a minimum of 7 days (168 hours) before the Private Art Get-Together in order to reschedule their event without penalty. Rescheduling requests received less than 7 days (168 hours) before the Private Art Get-Together, will be charged a $25 rescheduling fee, due upon rescheduling.
5.2 All rescheduling credits must be redeemed within 1 year of the credit issue date.
5.3 It is your responsibility to ensure your child(ren) arrives at art class on time. No refunds nor class credits will be given for late arrivals.
6. INCLEMENT WEATHER
Unless otherwise communicated via email, the Studio will remain open regardless of weather conditions. That said, we want you and your family to stay safe! Our inclement weather policy is as follows:
6.1 We consider it to be an "inclement weather day" when either the Student Transportation of Eastern Ontario (STEO) cancels all buses due to inclement weather or Environment Canada issues a public weather alert.
6.2 If your child's(ren's) art class falls on an inclement weather day and you do not feel comfortable driving please contact the Studio via email BEFORE the start of your child's(ren's) art class and we will issue you a class rescheduling code (*Conditions apply for Private Art Get-Togethers. Please see note below). This code can be used to register online via our website for another art class of equal value. Your class rescheduling code must be redeemed within 1 year of the code issue date. If we receive an inclement weather rescheduling request after the start of the missed class, you will forfeit your opportunity to receive a rescheduling code.
*A note about Private Art Get-Togethers- If a Private Art Get-Together falls on an inclement weather day and the group does not feel comfortable driving, the Reservor must contact the Studio via email BEFORE the start of the Private Art Get-Together and we will issue a group rescheduling code. We do not issue partial refunds or rescheduling codes nor do we issue refunds or rescheduling codes to anyone other than an eligible Reservor.
7. DROP-OFF & PICK-UP
7.1 The Studio is not responsible for monitoring who drops off and picks up your child(ren). It is your responsibility to ensure the safe and timely drop-off and pick-up of your child(ren).
7.2 At this time, we do not have a seating area for parents. If there is room in the laneway or on the street in front of the Studio premises, you are welcome to park your car and wait for the duration of the class. Otherwise, please drop off and pick up your child. We ask that you don't park for the duration of class in front of our neighbour's properties (drop-off and pick-up are ok).
8. FOOD, ALLERGIES, & MEDICAL
8.1 Aside from Art Camp, we ask that parents do not send food with their children to the Studio. Water in a sealed bottle only.
*A note about Art Camp- students are allowed to bring a NUT-FREE snack which will be consumed away from the downstairs art zone (either upstairs or outside). Students will be required to wash their hands after snack time.
8.2 We strive to be allergy conscious and to provide a safe environment for students; however, we do not guarantee a food-free, nut-free, or allergen-free Studio. The Studio and students may at times use items that contain food allergens. These include but are not limited to certain art products, craft-friendly foods (i.e., dry beans/legumes/pasta, olive oil, flour, etc.), and washed reused containers that once came into contact with food (i.e., recycled egg/milk cartons, food jars, cans, etc.).
8.3 You are responsible for indicating any allergies or other medical conditions of your child(ren) via our “New Student Intake Form.” If there are any changes to your child's(ren's) information, please promptly resubmit the form.
8.4 We require all children who are prescribed an epi-pen, inhaler, or diabetic monitor to always carry it with them while on the Studio premises, with no exceptions.
8.5 You assume all risk as it pertains to your child’s(ren's) allergies and medical issues.
8.6 You expressly grant to the Studio consent to seek emergency medical care for your child(ren) when the Studio is unable to contact you and when waiting for your consent would jeopardize the health and welfare of your child(ren).
9. ILLNESS & SICK POLICY
9.1 You agree that you will not bring your child(ren) to any art class if they are showing any signs of illness or if someone in your household has signs of illness. We reserve the right to restrict admission or send a child home, when, in our opinion, that child is ill or risks the health or well-being of other students.
9.2 Refunds and rescheduling codes will NOT be issued as a result of short notice non-attendance or dismissal due to illness or sickness.
10.1 Any student found to be rude or disruptive may be dismissed from the art class with no refund at the Studio’s sole and absolute discretion. We have a no-tolerance policy for disrespectful and disruptive behaviour.
11.1 Making art can get super messy! We do not provide smocks/aprons as they can get in the way of creating. Children should wear comfy, art-friendly clothes and footwear which you do not mind them getting messy or permanently stained.
13. INDEMNITY CLAUSE
13.1 Neither the Studio, any of the art instructors, nor any of the assistants shall ever be held liable (jointly or severally) to you, your child(ren), or any of your respective estates or representatives, for personal injury or any incidental, indirect, or consequential damages of any kind, or any damages resulting from loss, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the Services. Under no circumstance shall the total liability of the Studio, any of the art instructors, or any of the assistants for any damages or losses arising from the Services exceed the maximum amount of the price of the Services for which you paid.
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